Ember & Pine 14-Day Return Policy

We want you to feel confident in your Ember & Pine purchase. If you are not satisfied with your Summit 5S Heated Gloves, you may request a return within 14 days of the delivery date.

To be eligible, gloves must be unused, unwashed, in new condition, and returned with the original packaging, charging cord, case, booklet, and all included items. For hygiene and safety reasons, we cannot accept returns of worn or damaged gloves unless the item arrived defective or we made an error with your order.

To begin a return, email us with your order number and reason for return. Once approved, we will send return instructions. Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

After we receive and inspect your return, approved refunds will be issued to the original payment method within [5–7] business days. Original shipping charges are non-refundable. 

Items that arrive damaged or have a manufacturing issue may be covered under our 12-month limited warranty. Contact us with your order number and clear photos or video of the issue so we can help.